As the number of tourists visiting Japan increases, aren't you worried about language barriers and the hassle of sharing information?

By using Handbook X, customer service manuals and multilingual support can be smoothed, and customer satisfaction can be improved. In this article, we'll introduce its useful features.

Introduction to how to use

With Handbook X, you can do, for example:

1. Smartly share customer service manuals

At inns, unification of customer support is required, but it takes time to train new staff and provide multilingual support. If you use Handbook X, you can easily manage and share a collection of frequently used phrases, and all staff can check them immediately, so the quality of support is stable.

For example, if you put together basic phrases such as “I'll carry your luggage” and “here is the Wi-Fi password,” anyone can use it right away. Even staff who are not good at dealing with foreign languages can feel at ease while looking at phrases.

2. Manage multilingual brochures in one place

It is important for tourists visiting Japan to understand tourist information and in-house information. However, there are many types of paper pamphlets, so organizing them is difficult. Also, when unnecessary information is mixed in, customers get lost.

With Handbook X, brochures can be collected and digitized for each language, and only necessary information can be displayed, so you can easily communicate by pointing while looking at the pamphlet. As a result, customers can smoothly grasp the necessary information, and staff can also guide them more easily.

3. Share books with customers using QR codes

“What sightseeing spots do you recommend?” “Are there any good restaurants nearby?” I would like to answer such questions in an easy-to-understand manner with pamphlets and videos.

By using Handbook X, you can organize videos and pamphlets introducing tourist spots by language, create QR codes, and easily distribute them to customers. If you hand over a QR code when checking in, customers can easily obtain information with a smartphone, so the trouble of explaining can also be reduced.

Summary

In order to make customer service at inns smoother, the use of digital tools is key. By introducing Handbook X, the burden on staff will be reduced, unified customer service will be possible, and multilingual support will be smooth, so tourists visiting Japan can feel at ease. Furthermore, by easily sharing tourist information with customers, satisfaction can also be expected to improve.

Please consider introducing Handbook X, which is essential for future ryokan management.

‍

‍